SASSA SRD Appeal 2024, How to reapply for social grant payments?

Millions of South Africans rely on the South African Social Security Agency (SASSA) for grants to support their financial needs. Whether you’re applying for the COVID-19 Social Relief of Distress (SRD) R350 grant or other assistance programs, understanding the process is crucial. If your application is stuck or has been declined, this guide will help you reapply, check your status, and appeal a rejected application.

SASSA Grant Overview

SASSA offers various grants to support South African citizens, permanent residents, refugees, and those on special permits. The SRD grant, introduced during the COVID-19 pandemic, continues to provide critical assistance to unemployed individuals.

Eligibility Criteria for the SRD Grant

To qualify for the SRD grant, applicants must meet the following requirements:

1. Citizenship: Be a South African citizen, permanent resident, refugee, asylum seeker, or on a special permit.
2. Age: Be between 18 and 59 years old.
3. Employment Status: Be unemployed and not receiving any other social or unemployment benefits.
4. Income: Have no or very limited income, as defined by SASSA.

Common Reasons for SASSA Grant Rejection

SASSA may decline applications for several reasons:

1. Incomplete Forms: Missing information on the application form.
2. Incorrect Details: Errors in the personal or financial details submitted.
3. Misrepresentation: Providing false information about income or employment.
4. Other Benefits: Already receiving another social grant or financial support.

How to Appeal a Declined SRD Grant

If your SRD grant application was declined and you believe it was unjust, you can appeal through the Independent Tribunal for Social Assistance Appeals (ITSAA). Follow these steps to submit your appeal:

1. Visit the ITSAA Website: Access the portal through their official website.
2. Complete the Appeal Form: Enter your grant type, ID number, and phone number.
3. Verify Contact Information: An OTP will be sent to your phone; use it to verify your details.
4. Provide Reasons for Appeal: State why you believe your application should be reconsidered.
5. Submit the Form: Once all details are filled out, submit your appeal for review.

How to Check the Status of Your Application

SASSA offers multiple ways to track your application status:

1. Online Website
   • Visit srd.sassa.gov.za.
   • Enter your ID and phone number to view your application progress.
2. WhatsApp
   • Save the number 082 046 8553 on your phone.
   • Send the message “SASSA” to initiate a status check.
3. USSD Code
   • Dial *134*7737# on a mobile phone without internet access to get updates.

Reapplying for a SASSA Grant

If your application was declined or needs to be updated, follow these steps to reapply:

1. Online Application:
   • Visit the SASSA website and complete the application form.
2. In-Person Application:
   • Visit the nearest SASSA office with your documentation to apply directly.

SASSA Contact Information

For further assistance, you can contact SASSA at:

• Toll-Free Number: 0800 60 10 11